Soozy Cancellation and Refund Policy

Last Updated: December 29, 2023

Welcome to Soozy! Our Cancellation and Refund Policy outlines the terms and conditions regarding the cancellation of events and the refund process for attendees. By using Soozy, you agree to comply with the policies outlined below.

1. Event Cancellation by the Organizer

In the event that a community admin (organizer) needs to cancel an event listed on Soozy, they are responsible for communicating the cancellation details to attendees. Soozy is not liable for any issues arising from the cancellation, and attendees are encouraged to reach out to the organizer directly for further information.

2. Attendee Cancellation and Refund Requests

Attendees may request a cancellation and refund for an event through Soozy. The refund policy is determined by the organizer and may vary from event to event. Attendees are advised to review the specific event's refund policy before making a reservation or purchase.

3. Refund Eligibility

Refund eligibility is subject to the organizer's refund policy for the specific event. Common refund eligibility criteria may include:

• Full Refund: The organizer may offer a full refund if the cancellation request is made within a specified period before the event.
• Partial Refund: The organizer may offer a partial refund if the cancellation occurs within a certain timeframe.
• No Refund: Some events may have a no-refund policy after a certain point in time.

4. Requesting a Refund

Attendees can request a refund through the Soozy platform by following the designated process. The refund request will be subject to the organizer's refund policy, and attendees will be notified of the outcome.

5. Processing Time for Refunds

Refund processing times may vary depending on the payment method and financial institutions involved. Attendees are encouraged to check with their payment provider for specific details on the timeline for refunds.

6. Soozy Transaction Fees

Soozy may charge transaction fees for processing payments and refunds. In the event of a refund, the organizer may choose whether to refund the entire amount or deduct Soozy transaction fees from the refund amount.

7. Changes to the Refund Policy

Soozy reserves the right to update or modify this Cancellation and Refund Policy at any time. Any changes will be effective immediately upon posting on the Soozy website. Attendees are encouraged to review this policy periodically for updates.

8. Contact Information

If you have any questions or concerns about the Cancellation and Refund Policy, please contact us at +91 9604498875.

Thank you for using Soozy!